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 Drive Superior Results By Serving Others

“I’ve had to face up to the fact that I’m not in control or in charge of my destiny… [this] has made me more effective because I want to give my best to my leadership roles, but I want God to get the glory and be in charge.” –Cheryl Bachelder

Breast cancer. Raising a child with challenges. Losing a job she loved dearly. Learn how the trials and tribulations experienced by the CEO of Popeyes Louisiana Kitchen, Cheryl Bachelder, prepared her to turn a floundering business into a thriving success.

You can duplicate the success Cheryl has had in your own company or workplace by adopting the valuable lessons and attitudes of servant leadership taught by Cheryl in this podcast. It is the leader that Discover for yourself how to make the greatest impact and yield the biggest rewards by serving others.

At the time of Cheryl’s 2007 appointment to CEO, Popeyes guest visits had been declining for years, restaurant sales and profit trends were negative. The company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained.

Cheryl and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline.

“Love” the people you lead by setting clear expectations, meeting regularly and monitoring results with them. Become transparent and vulnerable with your team and watch their hope and trust in you flourish!

“It’s the combination of courageous destination and humble service to the people that you create the environment or the conditions for people to perform their best.” –Cheryl Bachelder

You Will Learn

• How to bring your values into your work and relationships
• How to avoid “spotlight leadership,” which creates an environment of fear
• How to build your culture into your work process
• How to create a workplace where your team feels safe to prosper and grow
• How developing your listening skills will increase profitability
• Equip those you serve to be leaders too!

Resources

• Cheryl Bachelder Website
• Dare To Serve Leaders
  • Dare To Serve Leadership Guide
  • Journey To Purpose – Self Assessment
• Popeye’s CEO, Cheryl Bachelder, Talks Leadership Strategies

Bio

Cheryl A. Bachelder has served as CEO of Popeyes Louisiana Kitchen, Inc. since 2007. Ms. Bachelder has led a remarkable turnaround of the company’s financial results with a compelling strategic roadmap for growth and an inspiring purpose and set of principles. The results – industry leading performance for the franchise owners and the shareholders. Ms. Bachelder has more than 35 years of experience in brand building, operations and public-company management at companies like Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company and The Procter & Gamble Company. At the time of Ms. Bachelder’s 2007 appointment to CEO, Popeyes’ guest visits had been declining for years, restaurant sales and profit trends were negative. The company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. Ms. Bachelder and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes’ market share had grown from 14 percent to 21 percent, and the stock price was over $40. In 2012, Ms. Bachelder was recognized as Leader of the Year by the Women’s Foodservice Forum and received the highest industry award, the Silver Plate, for the quick service restaurant sector, presented by the International Food Manufacturer’s Association. She was also recognized as a 2012 Nation’s Restaurant News’ Golden Chain Award recipient. Ms. Bachelder holds a Bachelor of Science degree in Business Administration and a Masters of Business Administration in Finance and Marketing from the Kelley School of Business at Indiana University. She is married thirty three years to Chris Bachelder and they have three grown daughters.